Sending email based on web analytics data is not a new concept in the email marketing space. As most email marketers know by now, web analytics data can be used in abandoned shopping cart campaigns (ReMarketing), browser behavior campaigns, and other targeted campaigns. But to me, the most important aspect of these campaigns is how the data is being used and what the net effect is on the subscriber base.
Here's my real-life example that illustrates the issues surrounding web analytics/email integration:
I am a frequent shopper of the online retailer Amazon.com, where I have purchased books, electronics, and baby items exclusively. Last week, however, I received an extremely targeted and somewhat perplexing email promoting Amazon.com’s variety of gourmet and specialty meat selections. Wild Boar 10 Rib Rack anyone?, asked the email. The first line of the message was “As someone who has shown an interest in gourmet meat…”What? Gourmet meat? Me? From Amazon.com? Huh?
Posts
